Locating your Account Number

Sign Up for My Account: Where do I find my Account Number?


For Cincinnati Bell Telephone Customers

For Cincinnati Bell Telephone customers your account number is your main telephone number plus a three digit code. It is located at the top right corner of your telephone bill. Pictured below is a sample bill, the account number is highlighted in yellow.

Cincinnati Bell Telephone Bill


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For Credit Card Billed Fuse Internet Access Customers

If you are a Fuse Internet Access customer who is billing your service to a credit card, please enter your primary Fuse Username (Login Account) and Password in the fields below to obtain your account number.

Primary Fuse Username:
Password:
 


Determine the Primary User Name (Login Account) for Windows\
  1. Double-click on your Fuse Connection icon (usually located on your desktop).
  2. The Connect To window will appear. The Primary User Name (Login Account) is displayed in the User name field.
  3. Close the Connect To window.
Congratulations, you now know your Primary User Name (Login Account). We recommend you write down the Primary User Name (Login Account) and corresponding password. You will need this information to perform many account maintenance functions in the future.

Determine the Primary User Name (Login Account) for Macintosh
  1. Click the Apple icon, select Control Panels and then click Remote Access. The Remote Access window will open.
  2. If you have saved your Remote Access settings, the contents of the Name field is the Primary User Name (Login Account) holder. If you have not saved your Remote Access settings, the text you normally enter will become the Primary User Name (Login Account) holder.
  3. Close the Remote Access window.
Congratulations, you now know your Primary User Name (Login Account). We recommend you write down the Primary User Name (Login Account) and corresponding password. You will need this information to perform many account maintenance functions in the future.


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For Cincinnati Bell Long Distance Customers

For Cincinnati Bell Long Distance customers your account number is located on the top of the tear away portion of your long distance bill. Pictured below is a sample bill, the account number is highlighted in yellow.

Cincinnati Bell Telephone Bill


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For Cincinnati Bell Private Line Services Customers

For Cincinnati Bell Private Line Services customers your account number is located at the upper right corner of your Private Line Services bill. Pictured below is a sample bill, the account number is highlighted in yellow.

Cincinnati Bell Telephone Bill


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For CBTS (Cincinnati Bell Technology Solutions) Customers

For Cincinnati Bell Technology Solutions customers your Customer ID and Invoice Number are located at the upper right corner of your invoice. Pictured below is a sample invoice, the Customer ID and Invoice Number is highlighted in yellow.

CBTS Invoice Example


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