Customer Support: Policies : Customer Proprietary Network Information

Recent changes in FCC regulations give the customer a new choice about how Cincinnati Bell uses your account information to meet your future telecommunication needs. These new changes are designed to protect your privacy rights as a customer. Cincinnati Bell values our customers and meeting your communication needs is our top priority. You can count on Cincinnati Bell to continue to give you the same high quality customer service you've come to rely on.

The Telecommunications Act now requires Cincinnati Bell to gain your permission to use your Customer Proprietary Network Information (CPNI). CPNI is data that is not publicly available and includes information such as type of service, number of telephone lines, amount of usage, and calling and billing records. You now have the right to authorize use or non-use of your CPNI by Cincinnati Bell companies including Cincinnati Bell Inc., Cincinnati Bell Telephone, Cincinnati Bell Wireless, and agents and authorized sales representatives of Cincinnati Bell.

How will you benefit from authorizing the use of CPNI?

With your consent we will be able to continue to deliver solutions tailored to your needs. Without permission to use your CPNI, Cincinnati Bell may not be able to provide you with advanced telecommunication services and solutions and to continually improve the way you do business with us.

Will Cincinnati Bell protect this CPNI information if you allow us to use it?

Absolutely. Regardless of your decision Cincinnati Bell will keep your information confidential. Giving Cincinnati Bell authorization allows us to further customize the services we can provide to you, our valued customer.

How do you supply us with consent?

If you have not given us consent already by another means, you may fill out the form at the bottom of this page. If you have used any of our interactive applications on this site which have the CPNI statement at the bottom, you do not need to resubmit your consent. If at any time you change your mind, call CBT at (513) 565-2210 (for residence customers) or (513) 566-5050 (for business customers), and your instructions to us will remain in effect until you notify us.

For over 124 years, Cincinnati Bell has taken great pride in our customers by offering reliable telecommunications, quality service and advanced technology. We appreciate the trust you have placed in us in the past, and we remain committed to supporting your company’s needs long into the future.

Cincinnati Bell CPNI Consent Form